USER INVOLVEMENT IN INFORMATION SYSTEM QUALITY
Abstract
system is the effectiveness of a user to understand the information system and implement the use of technology. One of the factors that can affect the quality of accounting information systems is user involvement, which will be the independent variable in this study. The purpose of this study was to examine and analyze the effect of user involvement on the quality of information systems in SMEs in Indonesia. The primary data used in this study was obtained by distributing questionnaires to 78 SMEs who participated in filling out the questionnaire. In this study, the data were analyzed using the structural equation model-PLS. The results showed that user involvement has a significant effect on the quality of information systems.
References
Abusamhadana, G. A., & Elias, N. F. (2018). Users Engagement Success Factors In Information Systems Development. Journal Of Theoretical & Applied Information Technology, 96(5).
Abusamhadana, G. A., Elias, N. F., Mukhtar, M. U. R. I. A. T. I., & Asma’Mokhtar, U. (2019). User engagement model in information systems development. Journal of Theoretical and Applied Information Technology, 97(11), 2908-2930.
Attafuah, P. Y., Abor, P. A., Abuosi, A. A., Nketiah-Amponsah, E., & Tenza, I. S. (2022). Satisfied or not satisfied? Electronic health records system implementation in Ghana: Health leaders’ perspective. BMC Medical Informatics and Decision Making, 22(1), 1-9.
Bano, M., & Zowghi, D. (2015). A systematic review on the relationship between user involvement and system success. Information and software technology, 58, 148-169.
Bano, M., Zowghi, D., & da Rimini, F. (2018). User involvement in software development: the good, the bad, and the ugly. IEEE Software, 35(6), 8-11.
Carthy, S., Kathryn, C., and Suzana, C.B.S. 2021. Knowing me knowing you: Understanding user involvement in the design process. Procedia Computer Science 181(3):135-140. DOI: 10.1016/j.procs.2021.01.113
De Waal, B. M., & Batenburg, R. (2014). The process and structure of user participation: a BPM system implementation case study. Business Process Management Journal.
Dwivedi, Y.K., David, W., Sven, L., Helle, Z.H., Michael, D.M., Deborah, B., Amany, E., Ravishankar, M.N., and Shirish, C. S. Srivastava. 2015. Research on Information Systems Failures and Successes: Status Update and Future Directions. Information Systems Frontiers, 17 (1), pp. 143-157
Eichhorn, B. R., & Tukel, O. I. (2015). A review of user involvement in information system projects. International Journal of Information Technology Project Management (IJITPM), 6(1), 26-53.
Eichhorn, B. R. (2014). The impact of user involvement on information system projects. Cleveland State University.
Giray, G. (2021). A software engineering perspective on engineering machine learning systems: State of the art and challenges. Journal of Systems and Software, 180, 111031.
Ives, B., Olson, M., and Baroudi, J. J. 1983. "The Measurement of User Information Satisfaction.," Communications of the ACM (26:10), pp. 785-793.
Ju, P. H., Wei, H. L., & Tsai, C. C. (2016). Model of post-implementation user participation within ERP advice network. Asia Pacific Management Review, 21(2), 92-101.
Kuipers, B. (2016). Evaluation of a Hospital Information System (HIS) implementation success from a users’ perspective: A Mixed Method Approach. Utrecht: University Utrecht.
LE, Q. B., NGUYEN, M. D., BUI, V. C., & DANG, T. M. H. (2020). The Determinants of management information systems effectiveness in small-and medium-sized enterprises. The Journal of Asian Finance, Economics and Business, 7(8), 567-576.
Leonard-Barton, D., & Sinha, D. K. (2017). Developer-user interaction and user satisfaction in internal technology transfer. Academy of Management Journal.
Martínez-Fernández, S., Bogner, J., Franch, X., Oriol, M., Siebert, J., Trendowicz, A., Volmer, A.M., and Wagner, S. (2022). Software engineering for AI-based systems: a survey. ACM Transactions on Software Engineering and Methodology (TOSEM), 31(2), 1-59.
Nascimento, E., Nguyen-Duc, A., Sundbø, I., & Conte, T. (2020). Software engineering for artificial intelligence and machine learning software: A systematic literature review. arXiv preprint arXiv:2011.03751.
Ocar, U., & Aggarwal, N. S. (2019). An adapted Information System Success Model for Software-as-a-Service Solutions: Management Support, User Involvement, and Trust as Antecedents to Information Systems Success.
Oo Tha, K. K. (2019). Developing a Framework for User Participation in Information System Development Projects.
Suoniemi, S., Zablah, A., Terho, H., Olkkonen, R., Straub, D., & Makkonen, H. 2022. CRM system implementation and firm performance: the role of consultant facilitation and user involvement. Journal of Business & Industrial Marketing.
van Velthoven, M. H., Wyatt, J. C., Meinert, E., Brindley, D., & Wells, G. (2018). How standards and user involvement can improve app quality: a lifecycle approach. International Journal of Medical Informatics, 118, 54-57.
Wong, E. Y., & Tate, G. (1994). A study of user participation in information systems development. Journal of Information Technology, 9 (1), 51-60.
Views:
150
Downloads:
129
Copyright (c) 2022 Rapina Rapina, Yenni Carolina, Joni Joni, Silvia Anggraeni
This work is licensed under a Creative Commons Attribution 4.0 International License.
All articles are published in open-access and licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0). Hence, authors retain copyright to the content of the articles.
CC BY 4.0 License allows content to be copied, adapted, displayed, distributed, re-published or otherwise re-used for any purpose including for adaptation and commercial use provided the content is attributed.
